Shipping & delivery
Free Shipping on all orders over $450
GENERAL SHIPPING INFORMATION
We ship from Thailand to your door with Registered Airmail Thailand Post.
If you need another shipping method please contact us.
Shipping & Handling charges depend on Weight and Destination.
Shipping Fees include handling and packing fees as well as postage costs.
After posting your order, we will provide you with your Tracking Number so you can check the current location of your package through the Thailand Post website.
PROCESSING TIME
Orders are usually processed within 3 business days of receipt. Our Office is open from Monday to Friday. We are closed on Saturdays, Sundays, and Public Holidays. Weekends and holidays are not considered business days, and orders are not processed during these times.
You will be notified if anything is back-ordered or if there will be a substantial delay for any reason.
However, please note that during busy periods such as seasonal holidays, promotional sales, or any circumstances beyond our control such as adverse or catastrophic weather conditions, processing may take longer and certain services may be permanently or temporarily discontinued.
If you have a strict deadline by which you need to receive your order please contact us.
DELIVERY ADDRESS
Please provide us with a full shipping address, including your Post Code, email address and phone number.
DELIVERY TIME
Deliveries with Registered Airmail will be made to you within 10-15 business days after your order has been shipped.
Sometimes goods may be subject to delays, due to customs, weather, or any other reasons beyond our control.
Please Note: Allow a possible 28 days for delivery.
CUSTOMS & DUTIES
Please bare in mind that in some countries Custom charges may apply. These charges are determined and collected by Customs authorities in the country of delivery and are outside the control of Moontribe Fashion.
The Customer is responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees, including any other additional charges.
The Customer is responsible for providing any information required by Customs to ensure the goods are cleared.
Contact your Customs offices for more details.
We ship from Thailand to your door with Registered Airmail Thailand Post.
If you need another shipping method please contact us.
Shipping & Handling charges depend on Weight and Destination.
Shipping Fees include handling and packing fees as well as postage costs.
After posting your order, we will provide you with your Tracking Number so you can check the current location of your package through the Thailand Post website.
PROCESSING TIME
Orders are usually processed within 3 business days of receipt. Our Office is open from Monday to Friday. We are closed on Saturdays, Sundays, and Public Holidays. Weekends and holidays are not considered business days, and orders are not processed during these times.
You will be notified if anything is back-ordered or if there will be a substantial delay for any reason.
However, please note that during busy periods such as seasonal holidays, promotional sales, or any circumstances beyond our control such as adverse or catastrophic weather conditions, processing may take longer and certain services may be permanently or temporarily discontinued.
If you have a strict deadline by which you need to receive your order please contact us.
DELIVERY ADDRESS
Please provide us with a full shipping address, including your Post Code, email address and phone number.
DELIVERY TIME
Deliveries with Registered Airmail will be made to you within 10-15 business days after your order has been shipped.
Sometimes goods may be subject to delays, due to customs, weather, or any other reasons beyond our control.
Please Note: Allow a possible 28 days for delivery.
CUSTOMS & DUTIES
Please bare in mind that in some countries Custom charges may apply. These charges are determined and collected by Customs authorities in the country of delivery and are outside the control of Moontribe Fashion.
The Customer is responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees, including any other additional charges.
The Customer is responsible for providing any information required by Customs to ensure the goods are cleared.
Contact your Customs offices for more details.
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